CVE-2020-1767
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
Published:Jan 10, 2020
Last Modified:Nov 21, 2024
EPS:Jan 10, 2020
EPSS Score:0.00802
CVSS Score:3.5
Affected Products
Vendor
Product
Action
Vendor
Debian
Product
Debian Linux
Debian
Debian Linux
Vendor
Otrs
Product
Otrs
Otrs
Otrs
Exploits
No exploit reference
Common Weakness Enumeration
No CWE recorded yet
Common Attack Pattern Enumeration and Classification (CAPEC)
No CAPEC recorded yet
Related CVEs
References
Common Vulnerability Scoring System
Attack Vector
Network
Adjacent
Local
Physical
Privileges Required
None
Low
High
User Interaction
None
Required
Scope
Unchanged
Changed
Confidentiality
None
Low
High
Integrity
None
Low
High
Availability
None
Low
High
