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    CVE-2020-1767

    Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

    Published:Jan 10, 2020
    Last Modified:Nov 21, 2024
    EPS:Jan 10, 2020
    EPSS Score:0.00802
    CVSS Score:3.5

    Affected Products

    Vendor
    Debian
    Product
    Debian Linux
    Vendor
    Otrs
    Product
    Otrs

    Exploits

    No exploit reference

    Common Weakness Enumeration

    No CWE recorded yet

    Common Attack Pattern Enumeration and Classification (CAPEC)

    No CAPEC recorded yet

    Related CVEs

    Common Vulnerability Scoring System

    Attack Vector
    Network
    Adjacent
    Local
    Physical
    Privileges Required
    None
    Low
    High
    User Interaction
    None
    Required
    Scope
    Unchanged
    Changed
    Confidentiality
    None
    Low
    High
    Integrity
    None
    Low
    High
    Availability
    None
    Low
    High