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    CVE-2021-36097

    Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

    Published:Oct 18, 2021
    Last Modified:Nov 21, 2024
    EPS:Oct 18, 2021
    EPSS Score:0.00115
    CVSS Score:3.5

    Affected Products

    Vendor
    Otrs
    Product
    Otrs

    Exploits

    No exploit reference

    Common Weakness Enumeration

    CWE-266 Incorrect Privilege Assignment

    Common Attack Pattern Enumeration and Classification (CAPEC)

    No CAPEC recorded yet

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    Common Vulnerability Scoring System

    Attack Vector
    Network
    Adjacent
    Local
    Physical
    Privileges Required
    None
    Low
    High
    User Interaction
    None
    Required
    Scope
    Unchanged
    Changed
    Confidentiality
    None
    Low
    High
    Integrity
    None
    Low
    High
    Availability
    None
    Low
    High