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    CVE-2024-28986

    SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.   However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

    Published:Aug 13, 2024
    Last Modified:Oct 27, 2025
    EPS:Aug 13, 2024
    EPSS Score:0.50224
    CVSS Score:9.8

    CISA Notification

    Description

    SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.   However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

    Required Action:

    Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

    Notes:

    No extra notes provided.

    Due Date
    Sep 5, 2024
    737 days ago
    Alert Date
    Aug 15, 2024
    758 days ago

    Affected Products

    Vendor
    Solarwinds
    Product
    Web Help Desk
    Vendor
    Solarwinds
    Product
    Webhelpdesk

    Exploits

    No exploit reference

    Common Attack Pattern Enumeration and Classification (CAPEC)

    CAPEC-586 Object Injection

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    Common Vulnerability Scoring System

    Attack Vector
    Network
    Adjacent
    Local
    Physical
    Privileges Required
    None
    Low
    High
    User Interaction
    None
    Required
    Scope
    Unchanged
    Changed
    Confidentiality
    None
    Low
    High
    Integrity
    None
    Low
    High
    Availability
    None
    Low
    High