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    CVE-2025-2775

    SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerability in the Checkin processing functionality, allowing for administrator account takeover and file read primitives.

    Published:May 7, 2025
    Last Modified:Nov 19, 2025
    EPS:May 7, 2025
    EPSS Score:0.73894
    CVSS Score:9.3

    CISA Notification

    Description

    SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerability in the Checkin processing functionality, allowing for administrator account takeover and file read primitives.

    Required Action:

    Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

    Notes:

    No extra notes provided.

    Due Date
    Aug 12, 2025
    395 days ago
    Alert Date
    Jul 22, 2025
    416 days ago

    Affected Products

    Vendor
    Sysaid
    Product
    Sysaid
    Vendor
    Sysaid
    Product
    Sysaid On-premises

    Exploits

    https://labs.watchtowr.com/sysowned-your-friendly-rce-support-ticket/https://labs.watchtowr.com/sysowned-your-friendly-rce-support-ticket/https://github.com/watchtowrlabs/watchTowr-vs-SysAid-PreAuth-RCE-Chain

    Common Attack Pattern Enumeration and Classification (CAPEC)

    CAPEC-221 Data Serialization External Entities Blowup

    Related CVEs

    CVE-2025-2777 (CVSS 9.3) — SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerabilit…
    CVE-2025-2776 (CVSS 9.3) — SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerabilit…
    CVE-2024-36394 (CVSS 9.1) — SysAid - CWE-78: Improper Neutralization of Special Elements used in an OS Command ('OS Command Injection')…
    CVE-2024-36393 (CVSS 9.9) — SysAid - CWE-89: Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection')…
    CVE-2024-27775 (CVSS 7.2) — SysAid before version 23.2.14 b18 - CWE-918: Server-Side Request Forgery (SSRF) may allow exposing the local …
    CVE-2023-47247 (CVSS 4.3) — In SysAid On-Premise before 23.3.34, there is an edge case in which an end user is able to delete a Knowledge …
    CVE-2023-33706 (CVSS 6.5) — SysAid before 23.2.15 allows Indirect Object Reference (IDOR) attacks to read ticket data via a modified sid p…
    CVE-2023-47246 (CVSS 9.8) — In SysAid On-Premise before 23.3.36, a path traversal vulnerability leads to code execution after an attacker …
    CVE-2022-23166 (CVSS 6.1) — Sysaid – Sysaid Local File Inclusion (LFI) – An unauthenticated attacker can access to the system by accessing…
    CVE-2022-23165 (CVSS 5.5) — Sysaid – Sysaid 14.2.0 Reflected Cross-Site Scripting (XSS) - The parameter "helpPageName" used by the page "/…

    Common Vulnerability Scoring System

    Attack Vector
    Network
    Adjacent
    Local
    Physical
    Privileges Required
    None
    Low
    High
    User Interaction
    None
    Required
    Scope
    Unchanged
    Changed
    Confidentiality
    None
    Low
    High
    Integrity
    None
    Low
    High
    Availability
    None
    Low
    High