CVE-2026-18363
A logic vulnerability in the password reset token validation routine implemented by osTicket in versions prior to v1.17.8 and v1.18.4. During the password reset process, the application retrieves the timestamp associated with the provided token and checks whether the configured validity period has expired. Consequently, the expiry check is only performed if the timestamp lookup fails, allowing tokens with an existing timestamp to bypass the intended expiry validation. Therefore, an attacker able to obtain a valid password reset token could reuse it to perform an unauthorised password reset and compromise the affected account.
Published:Jul 30, 2026
Last Modified:Aug 3, 2026
EPS:Jul 30, 2026
EPSS Score:0.00298
CVSS Score:9.1
Affected Products
Vendor
Product
Action
Vendor
Enhancesoft
Product
Osticket
Enhancesoft
Osticket
Exploits
No exploit reference
Common Weakness Enumeration
Common Attack Pattern Enumeration and Classification (CAPEC)
Related CVEs
Common Vulnerability Scoring System
Attack Vector
Network
Adjacent
Local
Physical
Privileges Required
None
Low
High
User Interaction
None
Required
Scope
Unchanged
Changed
Confidentiality
None
Low
High
Integrity
None
Low
High
Availability
None
Low
High
