CLEANSTART-2024-OG93333

    Dashboard / Vulnerabilities / CLEANSTART-2024-OG93333

    CLEANSTART-2024-OG93333

    Published: 31 Oct 2026Last Modified: 31 Oct 2026
    Upstream:
    CVE-2021-21443

    Summary: Agents are able to list customer user emails without required permissions in the bulk action screen

    Details: Security vulnerability affects the otrs package. Agents are able to list customer user emails without required permissions in the bulk action screen.

    References: https://github.com/cleanstart-dev/cleanstart-security-advisories/tree/main/advisories/2024/CLEANSTART-2024-OG93333.json, https://osv.dev/vulnerability/CVE-2021-21443, https://nvd.nist.gov/vuln/detail/CVE-2021-21443

    Affected packages

    Package

    Name: otrs

    Purl: pkg:apk/cleanstart/otrs?arch=noarch

    Affected ranges

    Type: ECOSYSTEM

    Events:

    Introduced- 0
    Fixed -6.0.39-r0

    Affected versions

    Common Vulnerability Scoring System

    Attack Vector
    Network
    Adjacent
    Local
    Physical
    Privileges Required
    None
    Low
    High
    User Interaction
    None
    Required
    Scope
    Unchanged
    Changed
    Confidentiality
    None
    Low
    High
    Integrity
    None
    Low
    High
    Availability
    None
    Low
    High