CVE-2010-4763

    Dashboard / Vulnerabilities / CVE-2010-4763

    CVE-2010-4763

    Published: 18 Mar 2011Last Modified: 10 Apr 2026

    Summary:

    Details: The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.

    References: http://bugs.otrs.org/show_bug.cgi?id=4399, http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807

    Affected packages

    Common Vulnerability Scoring System

    Attack Vector
    Network
    Adjacent
    Local
    Physical
    Privileges Required
    None
    Low
    High
    User Interaction
    None
    Required
    Scope
    Unchanged
    Changed
    Confidentiality
    None
    Low
    High
    Integrity
    None
    Low
    High
    Availability
    None
    Low
    High