CVE-2017-16921

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    CVE-2017-16921

    Published: 8 Dec 2017Last Modified: 15 Mar 2026

    Summary:

    Details: In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.26, an attacker who is logged into OTRS as an agent can manipulate form parameters (related to PGP) and execute arbitrary shell commands with the permissions of the OTRS or web server user.

    References: http://packetstormsecurity.com/files/162295/OTRS-6.0.1-Remote-Command-Execution.html, https://www.debian.org/security/2017/dsa-4066, https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html, https://www.otrs.com/security-advisory-2017-09-security-update-otrs-framework/, https://www.exploit-db.com/exploits/43853/

    Affected packages

    Package

    Name:

    Purl:

    Affected ranges

    Type: N/A

    Events:

    Introduced- None
    Fixed -None

    Affected versions

    Common Vulnerability Scoring System

    Attack Vector
    Network
    Adjacent
    Local
    Physical
    Privileges Required
    None
    Low
    High
    User Interaction
    None
    Required
    Scope
    Unchanged
    Changed
    Confidentiality
    None
    Low
    High
    Integrity
    None
    Low
    High
    Availability
    None
    Low
    High