CVE-2019-12746

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    CVE-2019-12746

    Published: 21 Aug 2019Last Modified: 15 Mar 2026

    Summary:

    Details: An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.

    References: http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html, http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html, http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html, https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html, https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html, https://www.otrs.com/category/release-and-security-notes-en/, https://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/

    Affected packages

    Package

    Name:

    Purl:

    Affected ranges

    Type: N/A

    Events:

    Introduced- None
    Fixed -None

    Affected versions

    Common Vulnerability Scoring System

    Attack Vector
    Network
    Adjacent
    Local
    Physical
    Privileges Required
    None
    Low
    High
    User Interaction
    None
    Required
    Scope
    Unchanged
    Changed
    Confidentiality
    None
    Low
    High
    Integrity
    None
    Low
    High
    Availability
    None
    Low
    High