CVE-2019-9892

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    CVE-2019-9892

    Published: 22 May 2019Last Modified: 14 Mar 2026

    Summary:

    Details: An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.

    References: http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html, http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html, http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html, https://community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework/, https://lists.debian.org/debian-lts-announce/2019/05/msg00003.html

    Affected packages

    Package

    Name:

    Purl:

    Affected ranges

    Type: N/A

    Events:

    Introduced- None
    Fixed -None

    Affected versions

    Common Vulnerability Scoring System

    Attack Vector
    Network
    Adjacent
    Local
    Physical
    Privileges Required
    None
    Low
    High
    User Interaction
    None
    Required
    Scope
    Unchanged
    Changed
    Confidentiality
    None
    Low
    High
    Integrity
    None
    Low
    High
    Availability
    None
    Low
    High