CVE-2023-5421

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    CVE-2023-5421

    Published: 16 Oct 2023Last Modified: 11 Mar 2026

    Summary:

    Details: An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

    References: , https://otrs.com/release-notes/otrs-security-advisory-2023-09/

    Affected packages

    Package

    Name:

    Purl:

    Affected ranges

    Type: N/A

    Events:

    Introduced- None
    Fixed -None

    Affected versions

    Common Vulnerability Scoring System

    Attack Vector
    Network
    Adjacent
    Local
    Physical
    Privileges Required
    None
    Low
    High
    User Interaction
    None
    Required
    Scope
    Unchanged
    Changed
    Confidentiality
    None
    Low
    High
    Integrity
    None
    Low
    High
    Availability
    None
    Low
    High