UBUNTU-CVE-2017-16854

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    UBUNTU-CVE-2017-16854

    Published: 8 Dec 2017Last Modified: 24 Oct 2025
    Upstream:
    CVE-2017-16854

    Summary:

    Details: In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

    References: https://ubuntu.com/security/CVE-2017-16854, https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/, https://bugs.otrs.org/show_bug.cgi?id=13347, https://www.cve.org/CVERecord?id=CVE-2017-16854

    Affected packages

    Package

    Name: otrs2

    Purl: pkg:deb/ubuntu/[email protected]?arch=source&distro=xenial

    Affected ranges

    Type: ECOSYSTEM

    Events:

    Introduced- 0
    Fixed -None

    Affected versions

    4.0.10-1

    Common Vulnerability Scoring System

    Attack Vector
    Network
    Adjacent
    Local
    Physical
    Privileges Required
    None
    Low
    High
    User Interaction
    None
    Required
    Scope
    Unchanged
    Changed
    Confidentiality
    None
    Low
    High
    Integrity
    None
    Low
    High
    Availability
    None
    Low
    High