UBUNTU-CVE-2017-9324

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    UBUNTU-CVE-2017-9324

    Published: 12 Jun 2017Last Modified: 24 Oct 2025
    Upstream:
    CVE-2017-9324

    Summary:

    Details: In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

    References: https://ubuntu.com/security/CVE-2017-9324, https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/, https://www.cve.org/CVERecord?id=CVE-2017-9324

    Affected packages

    Package

    Name: otrs2

    Purl: pkg:deb/ubuntu/[email protected]?arch=source&distro=xenial

    Affected ranges

    Type: ECOSYSTEM

    Events:

    Introduced- 0
    Fixed -None

    Affected versions

    4.0.10-1

    Common Vulnerability Scoring System

    Attack Vector
    Network
    Adjacent
    Local
    Physical
    Privileges Required
    None
    Low
    High
    User Interaction
    None
    Required
    Scope
    Unchanged
    Changed
    Confidentiality
    None
    Low
    High
    Integrity
    None
    Low
    High
    Availability
    None
    Low
    High