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    CVE-2019-16375

    An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.

    Published:Mar 19, 2020
    Last Modified:Nov 21, 2024
    EPS:Mar 19, 2020
    EPSS Score:0.00545
    CVSS Score:5.4

    Affected Products

    Vendor
    Otrs
    Product
    Otrs

    Exploits

    No exploit reference

    Related CVEs

    CVE-2026-48187 (CVSS 5.7) — An uncontrolled allocation of resources without limits or throttling in the e-mail handling in OTRS allows exc…
    CVE-2026-48188 (CVSS 9.1) — An improper Input Validation vulnerability in OTRS or ((OTRS)) Community Edition database layer module allows …
    CVE-2026-48189 (CVSS 5.7) — An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer informati…
    CVE-2026-48190 (CVSS 3.5) — An incorrect handling of permissions in OTRS External Interface and the ConfigItem List module allows an authe…
    CVE-2026-48191 (CVSS 3.5) — An incorrect handling of permissions in STORM powered by OTRS and in OTRS (2026.x and above) Document Search A…
    CVE-2026-48208 (CVSS 6.5) — An improper neutralization of active SVG content in OTRS or ((OTRS)) Community Edition ticket article renderin…
    CVE-2026-48209 (CVSS 7.1) — An improper neutralization of user-controllable input in OTRS or ((OTRS)) Community Edition ticket handling al…
    CVE-2026-48210 (CVSS 5.7) — An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is…
    CVE-2026-6060 (CVSS 4.5) — A vulnerability in the SQL Box in the admin interface of OTRS leads to an uncontrolled resource consumption le…
    CVE-2025-24391 (CVSS 5.3) — A vulnerability in the External Interface of OTRS allows conclusions to be drawn about the existence of user a…

    References

    http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
    http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
    http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
    https://community.otrs.com/category/security-advisories-en/
    https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
    https://otrs.com/release-notes/otrs-security-advisory-2019-13/
    http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
    http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
    http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
    https://community.otrs.com/category/security-advisories-en/
    https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
    https://otrs.com/release-notes/otrs-security-advisory-2019-13/

    Common Vulnerability Scoring System

    Attack Vector
    Network
    Adjacent
    Local
    Physical
    Privileges Required
    None
    Low
    High
    User Interaction
    None
    Required
    Scope
    Unchanged
    Changed
    Confidentiality
    None
    Low
    High
    Integrity
    None
    Low
    High
    Availability
    None
    Low
    High